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Shipping fee: 1,000 yen (tax included) nationwide
*Depending on the number of orders, we may use Yamato Transport, Sagawa Express, or Japan Post. (The shipping method has changed, but the price remains the same.)
*If the product is returned to the sender due to customer reasons such as long absence, an additional delivery fee of 1,000 yen (excluding tax) will be charged. Please note.
Your order will be shipped using one of the three methods listed above.
*We will ship your order within 2-3 business days ( excluding New Year's holidays, Saturdays, Sundays, and public holidays)
In addition, our store uses an automated shipping system, and orders are shipped by the system, so as a general rule, "orders cannot be canceled or changed after they have been placed." Please note that we may not be able to respond to requests made via LINE.
| Return deadlines and conditions |
Please note that, as a general rule, we cannot accept returns or exchanges due to customer convenience. Returns and exchanges due to initial defects will only be accepted within 7 days of receipt of the product. Shipping costs for defective products will be borne by our company. In addition, our store uses an automated shipping system, and orders are shipped by the system, so as a general rule, "orders cannot be canceled or changed after they have been placed." Please note that we may not be able to respond to requests made via LINE. |
| Exchange and return rules | Due to the nature of the product and at the request of the manufacturer, we generally do not accept returns or exchanges. Depending on the content of the product, we may consider whether to accept a return or exchange. Circumstances when returns or exchanges will be refused ・Products that are defective after a certain number of days have passed since they arrived. ・Products that are different in appearance from what you expected, such as color or shape. ・Product packaging that is damaged, scratched, or dirty (excluding significant damage caused by issues during delivery, etc.). -Returning unopened products after making a bulk purchase. |
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.